We use a person centered approach, where the person with a disability is at the center of all planning and choice, and is treated as a whole person, not a diagnosis.
We are passionate about working with our participants to help them get the best value and outcomes from disability support services. We will be flexible and think outside of the box where necessary, to make sure that participants are receiving the tools they need to reach their goals.
Our aim is to ensure our participants that we are a team, working together toward a common goal. We are not here to impose our own values or opinions upon any person We are here to support you and your choices.
We are committed to continued learning and improvement. We take feedback very seriously and seek further training and guidance if we are lacking in any area.
Coordability was founded by Samantha Turner after recognizing a need for more responsive and tailored supports in the local area.
Samantha works out of Sunbury as a Specialist Support Coordinator, with extensive experience working with both children and adults with disabilities. With additional training and experience in psychosocial disabilities and mental illness, she has a special interest in working with people with complex support needs, especially where they may need help navigating both NDIS and mainstream services, such as education, the justice system, medical system or DHHS.
Samantha holds registration as a Developmental Educator, which is recognized as allied health by the NDIS, as well as undertaking regular professional develop.
Privacy and confidentiality guidelines
· We are committed to complying with the privacy requirements of the Privacy Act, the Australian Privacy Principals and for Privacy Amendment (Notifiable Data Breaches) as required by organisations providing disability services.
· We are fully committed to complying with the consent requirements of the NDIS Quality and Safeguarding Framework and relevant Victorian requirements.
· We provide all individuals with access to information about the privacy of their personal information
· Each individual has the right to opt out of consenting to and providing their personal details if they wish
· Individuals have the right to request access to their personal records by requesting this with their contact person
· Where we are required to report to government funding bodies, information provided is non-identifiable and related to services and support hours provided, age, disability, language or nationality
· Personal information will only be used by us and will not be shared outside the organisation without your permission unless required by law (e.g. reporting assault, abuse, neglect, or where a court order is issued)
· Images and video footage of participants will not be used without their consent
· Participants have the option of being involved in external NDIS audits if they wish.